Privacy Policy

Last updated: 1 May 2026

This Privacy Policy explains how Sneaker Clinic collects, uses, stores and protects your personal information when you visit our website, make an enquiry, contact us, place an order, use our services, or interact with us through email, WhatsApp, phone, social media or in person.

By using our website or contacting us, you agree to the way we handle your personal information as explained in this Privacy Policy.

The Sneaker Clinic provides premium trainer, shoe, bag cleaning, repair, restoration and related services.

Website: sneakercliniic.co.uk
Business name: The Sneaker Clinic
Contact email: info@sneakerclinic.co.uk
Contact number: 07759 978740

For the purposes of UK data protection law, Sneaker Clinic is the data controller for the personal information we collect and use.

We may collect the following types of personal information:

Your name, email address, phone number, postal address, delivery address, billing details, order details, enquiry details, photos or videos of your trainers, shoes, bags or items, WhatsApp messages, email messages, social media messages, payment information, delivery and tracking information, review content, website usage information, IP address, browser type, device information, and any other information you choose to send to us.

We may also collect information relating to your item, such as the brand, condition, service requested, repair details, cleaning requirements, delivery preferences and photos sent to us for quotation purposes.

We collect personal information when you:

Visit our website, submit an enquiry form, contact us by WhatsApp, email, phone or social media, send us photos of your items, book a service, post or deliver items to us, make a payment, leave a review, respond to our messages, or otherwise interact with Sneaker Clinic.

We may also collect limited website information automatically through cookies, analytics tools or similar technologies, depending on how our website is set up.

We use your personal information to:

Respond to enquiries, provide quotes, assess the condition of items, recommend suitable services, process bookings and orders, carry out cleaning, repair or restoration work, arrange drop off, collection or postage, manage payments, provide customer service, send service updates, deal with complaints, maintain accurate business records, prevent fraud or misuse of our services, improve our website and services, request or display customer reviews, and comply with legal, tax, accounting and regulatory obligations.

We may also use your contact details to follow up on an enquiry or previous service where this is relevant to your request or customer relationship.

We use your personal information under the following lawful bases:

Contract: where we need your information to provide our services, process your order, arrange delivery, or communicate with you about your booking.

Legitimate interests: where we need to operate and improve our business, respond to enquiries, keep records, protect our business, manage customer relationships, and promote our services in a reasonable way.

Legal obligation: where we need to keep information for tax, accounting, legal or regulatory purposes.

Consent: where we ask for your permission, such as for certain marketing messages, certain cookies, or using your photos or reviews in promotional materials where required.

You can withdraw consent at any time where we rely on consent.

You may send us photos or videos of your trainers, shoes, bags or other items so we can assess the condition, provide a quote, recommend the right service, or show the results of our work.

We may use before and after photos for our records, quality control and customer communication.

We will not intentionally publish photos that clearly identify you personally without your permission. If we wish to use images for marketing, social media or website purposes, we will aim to avoid showing personal details unless we have your consent.

We may collect payment information when you pay for our services. Payments may be processed through third party payment providers, bank transfer, card payment systems or other payment methods.

We do not store full card details ourselves unless clearly stated. Payment providers may process your information in line with their own privacy policies and security standards.

Where postage, delivery or courier services are used, we may share relevant details with delivery companies, couriers, Royal Mail or other postal providers. This may include your name, address, phone number, email address, delivery instructions and tracking information.

This is necessary to send or return your items and manage delivery related issues.

We may share your personal information with:

Delivery and courier providers, payment processors, website hosting providers, email and communication platforms, WhatsApp or phone service providers, IT support providers, accountants or professional advisers, review platforms, marketing or analytics tools, and legal or regulatory authorities where required.

We only share information where necessary for business, service, legal or operational reasons.

We do not sell your personal information.

We keep personal information only for as long as reasonably necessary.

Enquiry records may be kept for a reasonable period so we can respond to follow ups and manage customer service. Order and payment records may be kept for up to 6 years for tax, accounting and legal purposes. Photos and service records may be kept for a reasonable period for quality control, dispute handling and business records. Marketing consent records may be kept until you unsubscribe or withdraw consent.

Where information is no longer needed, we will delete it or anonymise it where practical.

We may contact you about our services, offers, updates or promotions where we are allowed to do so under data protection and marketing rules.

You can opt out of marketing messages at any time by contacting us or using any unsubscribe option provided.

We may still contact you about an active enquiry, booking, order, payment, delivery, service issue or legal matter even if you opt out of marketing.

Our website may use cookies or similar technologies to help the site work properly, improve user experience, understand website traffic, remember preferences, and support marketing or analytics.

Some cookies are necessary for the website to function. Others may require your consent depending on how they are used.

You can usually control cookies through your browser settings or any cookie banner on our website.

We take reasonable steps to protect your personal information from loss, misuse, unauthorised access, disclosure, alteration or destruction.

This may include password protection, secure accounts, restricted access, careful handling of customer messages, and using trusted third party service providers.

However, no website, email, WhatsApp message or online system can be guaranteed to be completely secure.

Under UK data protection law, you may have the right to:

Access the personal information we hold about you, ask us to correct inaccurate information, ask us to delete your information, restrict how we use your information, object to certain uses of your information, ask for a copy of your information in a portable format, and withdraw consent where we rely on consent.

To make a request, contact us using the details in this Privacy Policy.

We may need to verify your identity before responding.

If you are unhappy with how we handle your personal information, please contact us first so we can try to resolve the issue.

You also have the right to complain to the Information Commissioner’s Office, which is the UK regulator for data protection matters. UK data protection law is governed by the UK GDPR and the Data Protection Act 2018. 

Our website may contain links to third party websites, social media pages, payment providers or review platforms.

We are not responsible for the privacy practices, content or security of third party websites. You should read their privacy policies before providing personal information to them.

We may update this Privacy Policy from time to time to reflect changes in our business, website, services, legal requirements or how we handle personal information.

The latest version will be posted on our website with the updated date.

If you have any questions about this Privacy Policy or how we use your personal information, please contact us:

The Sneaker Clinic
Website: sneakerclinic.co.uk
Email: info@sneakerclinic.co.uk
Phone or WhatsApp: 07759 978740
Address or drop off point: 106 Cann Hall Road, Leytonstone, E11 3NH